1. Scope of the General Terms and Conditions

1.1. These General Hotel Contractual Terms and Conditions (hereinafter: GTC) have been unilaterally established by MSF Hotel Management Kft. (Registered office: 1103 Budapest, Kőér u. 3/F., hereinafter: Service Provider) for the purpose of concluding several contracts relating to the provision and use of services provided by the hotel located at 9400 Sopron, Lővér krt. 37. (hereinafter: Hotel).

The scope of these GTC extends to the Service Provider, persons entering into a contract with the Hotel for the use of the services (hereinafter: Guests), as well as other third parties accompanying the Guests, and regulates the essential elements of the legal relationship between these parties.

The scope of these GTC does not extend to service providers, merchants or agents who provide services supplied by the Service Provider to third parties under any legal relationship, or who act for this purpose.

The Guest accepts these GTC by ordering or using the Service.

1.2. These GTC shall apply to legal relationships falling within their scope, provided that, unless otherwise provided by a contract or other mandatory legal provision, those provisions shall apply.

1.3. Before applying the provisions of these GTC, and in the event of any amendment thereto, the Service Provider shall make every effort to ensure that persons falling within their scope become acquainted with their contents and accept them. Pursuant to Section 6:78 of Act V of 2013 on the Civil Code (hereinafter: Civil Code), the Service Provider undertakes to specifically inform the other party of any general contractual provision that substantially differs from statutory provisions or customary contractual practice.

1.4. The Service Provider informs the Guest that the current version of these GTC is available at the following locations: online: https://hotelszieszta.hu/altalanos-szallodai-szerzodeses-feltetelek; physically: at the reception of the Hotel.

1.5. These GTC shall remain in force until withdrawn or unilaterally amended by the Service Provider.

2. Contracting Parties, Subject of the Service

2.1. The Service Provider shall provide the services available at the Hotel to the Guest in accordance with the conditions set out in these GTC and at the rates specified herein. The Service Provider is primarily obliged to provide the Services, while the Guest is obliged to pay the fee for the Services used.

2.2. The term Services shall include all accommodation, catering, wellness or other services provided by the Service Provider which may be used by the Guest or a third party against payment of the applicable fee (hereinafter: Service).

2.3. The Guest shall pay the predetermined fee for the Services to the Service Provider by the specified deadline, regardless of whether the Services were used by the Guest personally or by third parties accompanying the Guest. The Guest’s payment obligation shall also not be affected by whether the Services were ordered by the Guest personally or by a third party acting on the Guest’s behalf. In such a case, the Service Provider shall not be obliged to examine whether the third party lawfully represents the Guest.

3. Ordering the Service, Conclusion of the Contract

3.1. The Guest is entitled to submit a request for an offer to the Service Provider orally or in writing (by letter, fax, e-mail, via the website) or by other electronic means. The Service Provider shall send an offer in writing within 48 hours in response to the request for an offer, containing the essential circumstances relating to the Service (hereinafter: Offer). The Service Provider shall be bound by the Offer for a period of 48 hours from the time the Offer is sent and received, meaning that the Guest must accept or reject the Offer received within this period (binding effect of the offer). Upon expiry of these 48 hours, the Service Provider shall no longer be bound by the Offer.

3.2. The contract for the Service shall be concluded between the Service Provider and the Guest exclusively upon written confirmation by the Service Provider of the Guest’s reservation submitted in writing within the deadline specified in Section 3.1 or submitted through an online platform (including written confirmation sent through an electronic channel). This shall be deemed a written Contract concluded between the parties.

3.3. An order and/or modification of an order made orally shall create a contractual obligation only if it is confirmed in writing by the Service Provider. An oral reservation, agreement, modification, or oral confirmation thereof by the Service Provider shall not constitute a contract.

3.4. The Guest expressly acknowledges that the Service Provider is under no obligation to enter into a contract or provide the Service. The Service Provider may, at its sole discretion and without being obliged to give reasons, reject the Guest’s offer or request for the Service without incurring any obligation towards the Guest.

3.5. The Contract concerning the use of the Service shall be concluded for the fixed period specified in the confirmation of the Offer.

3.6. If the Guest permanently leaves the room before the expiry of the specified period and informs the Service Provider thereof, the Service Provider shall be entitled to the full consideration for the Service stipulated in the Contract. At its own discretion, the Service Provider shall be entitled to re-let the room vacated by the Guest to another Guest or otherwise dispose of it. The departing Guest expressly accepts that, in such a case, they shall have no claim whatsoever against the Service Provider. If the Guest fails to cancel additional services ordered from the Service Provider (including, in particular but not exclusively, wellness, cosmetic and other services) within the cancellation period applicable to the individual services at the designated representative or agent of the Service Provider, or if the specified Services cannot be cancelled, the Service Provider shall be entitled to charge the Guest 100% of the previously stated fee for such Services as a contractual penalty.

3.7. The Guest and persons accompanying the Guest shall provide the Service Provider, before using the Services, with the data required by law, including, in particular but not exclusively, properly verifying their identity and making the declarations required by law. If such data are not provided, the Guest shall not be entitled to commence using the Service.

4. Commencement and End of Accommodation /check-in; check-out/

4.1. The Guest shall be entitled to occupy the rooms reserved by the Guest and confirmed by the Service Provider from 15:00 on the day specified in the Contract for the Service and to use them until 10:00 on the day corresponding to the agreed period.

4.2. Subject to the occupancy of the Hotel and against payment of a fee, the Service Provider shall provide the Guest with the possibility of early arrival and late departure. The fee for this shall be published by the Service Provider in accordance with its pricing policy. The Service Provider shall provide this late arrival service if the Guest clearly notifies the Service Provider or its representative (e.g. Reception) sufficiently in advance, but no later than the day before arrival.

4.3. The Service Provider shall be entitled to withdraw from the Contract if the Guest does not appear at the Hotel and does not check in at the reception by 23:59 on the day specified in the Contract.

5. Extension of Accommodation

5.1. The Guest shall be entitled to extend the contract concerning the accommodation service used for a fixed period with the prior written consent of the Service Provider. The Guest acknowledges that a condition of such extension is that the Guest has fully paid the Service Provider for the services already used or ordered. The Service Provider shall provide the Guest with a separate form for extending the service.

5.2. If the Guest does not leave and vacate the room by 10:30 on the departure date indicated at check-in, the Guest shall pay the ‘late check-out’ fee specified in the applicable rates. If the Guest does not vacate the room by 15:00 and the Service Provider has not given prior written consent to extend the stay, the Service Provider shall be entitled to charge the room rate for an additional day, and at the same time the Service Provider’s obligation to provide the Service shall cease.

6. Fees

6.1. The Service Provider shall properly inform the Guest of the fees for the Services it provides in a clear, easily identifiable and legible manner. The Service Provider fulfils this obligation as follows: (i) room rates (Rack Rate) are displayed in the hotel rooms and at the Hotel reception, (ii) price lists for other services are placed in the respective hotel departments (restaurant, medical services, wellness). The price list contains the actual payable prices, including VAT and other mandatory charges, provided that the published rates include VAT as specified by law, but do not include the tourist tax, which must be paid on site.

6.2. The Service Provider may change its advertised prices without prior notice (for example, due to package prices or other discounts). If the Guest has made an accommodation reservation and the Service Provider has confirmed it in writing, the Service Provider may no longer change the accommodation price.

6.3. The Guest may always obtain information about the prices of the Services before the commencement of the provision of the Service at the Hotel reception.

6.4. When communicating prices, the Service Provider shall indicate the legally applicable rate of the taxes included in the prices (VAT, tourist tax) at the time of making the offer. The Service Provider shall pass on to the contracting party, upon prior notification, any additional charges resulting from amendments to the applicable tax legislation (VAT, tourist tax).

6.5. The Hotel shall charge a 10% service charge in its restaurant, café, wellness bar and for room service. The service charge for banquet services (food and beverages) is 10%.

6.6. Despite the utmost care taken by the Service Provider (e.g. system error, update error, etc.), it may occur that an incorrect price is displayed on the Service Provider’s website, which differs significantly from the actual price. A price shall be considered obviously incorrect if it differs significantly from the generally known and generally accepted price of the service or product. The Service Provider shall not be obliged to sell the Service at an incorrect price, but may offer to sell it at the correct actual price, in which case the Guest may decide, having become aware of the actual price, whether they wish to make the accommodation reservation at the actual price or withdraw their intention to make the reservation.

A difference of 50% from the market value of the product or service shall be considered a significant difference according to Hungarian judicial practice. When assessing an incorrect price, the conduct of a consumer who acts with the care and attention generally expected in the circumstances shall be taken into account. In the case of an incorrect price, there is a manifest disproportion between the actual market price of the Service and the incorrect price, which should also be recognizable to an average consumer, and pursuant to Section 6:98 of Act V of 2013 on the Civil Code, if there is a manifestly excessive disproportion at the time of conclusion of the contract, the injured party may challenge the contract.

7. Offers, Discounts

7.1. Current offers and discounts are advertised on the Hotel’s website. The advertised discounts always apply to individual room reservations.

7.2. Advertised discounts cannot be combined with any other discount.

7.3. In the case of reservations for products of the Service Provider subject to special conditions, group reservations or events, the applicable conditions shall be determined in an individual contract.

7.4. The Guest may use the respective discounts in accordance with the conditions specified in the relevant offer.

8. Discounts for Children

8.1. For children – when accommodated in the same room as their parents – we provide the following accommodation and meal discounts:

• 0 – 3.99 years of age: the service may be used free of charge
• 4 – 11.99 years of age: 50% discount from the per person per night price

8.2. An extra bed can only be provided in certain room types.

8.3. A request for an extra bed must be agreed with the Service Provider in advance, at the same time as the reservation.

8.4. Children’s and family discounts applicable to other room types can be found at https://hotelszieszta.hu/kiemelt-ajanlatok.

9. Cancellation Conditions

9.1. Unless the Service Provider has specified otherwise in its offer, the reservation may be cancelled free of charge in writing up to 2 days before arrival. In the event of cancellation after the deadline or failure to cancel, the Hotel shall charge 50% of the price of the ordered Services as a contractual penalty.

9.2. If the contracting party has not secured the use of the Services by paying an advance, providing a credit card guarantee (by authorizing the charge to the credit card), or by another method stipulated in the Contract, the Service Provider’s obligation to provide the Service shall cease on the 7th day following receipt of the reservation.

9.3. If the contracting party has secured the use of the accommodation services by paying an advance and does not arrive on the day of arrival (and the Guest does not send a written cancellation), the Service Provider shall enforce the full amount of the advance paid, to the extent specified in the Contract, as a contractual penalty. In such a case, the accommodation shall be held for the contracting party until 10:00 on the day following the arrival date, after which the Service Provider’s obligation to provide the Service shall cease.

9.4. The Service Provider reserves the right, in the case of reservations for Services subject to special conditions – such as promotional offers –, group travel or events, as well as during peak periods, to establish conditions different from the above in an individual contract. The Service Provider shall communicate these conditions appropriately.

9.5. Wellness services may be cancelled up to 2 hours before use. Restaurant services may be cancelled up to 24 hours before use. If no cancellation is made by the specified deadline, the Service Provider shall be entitled to charge 100% of the amount of the ordered Service to the Guest’s account.

9.6. Meals included in a service package cannot be cancelled and cannot be exchanged for cash.

10. Refusal to Perform the Contract, Termination of the Obligation to Provide Services

10.1. The Service Provider shall be entitled to terminate the Contract for accommodation services with immediate effect and refuse to provide the Services if:

• the Guest does not use the room or the facility for its intended purpose;
• the Guest does not vacate and leave the room by 11:30 on the departure date indicated at check-in and has not obtained the Service Provider’s prior consent to extend the stay;
• the Guest behaves objectionably or rudely towards the safety, order or employees of the accommodation facility, is under the influence of alcohol or drugs, or displays threatening, offensive or otherwise unacceptable behaviour in the opinion of the Service Provider;
• the Guest fails to comply with the Hotel’s safety regulations, house rules and other policies – e.g. smokes in a prohibited area and does not stop despite being instructed to do so, or e.g. violates COVID regulations;
• the Guest suffers from an infectious disease or has symptoms indicating an infectious disease (e.g. COVID).

10.2. If the Contract between the parties cannot be performed due to force majeure, the Contract shall terminate.

11. Method of Payment, Guarantee

11.1. The following payment methods are available for the Services: cash payment on site in Hungarian Forints or Euros, accepted bank card payments, bank transfer or online payment. Online payment is only possible in Hungarian Forints. When converting room rates, the exchange rate of the National Bank of Hungary applicable on the day of arrival shall be used.

11.2. In the case of bank transfer – unless otherwise provided by an agreement concluded with the Service Provider – the Guest shall transfer the price of the ordered Services to the Hotel’s bank account before the date specified in the offer, in such a way that the amount is credited to the Hotel’s bank account by the payment deadline, or the Guest proves the transfer by an irrevocable declaration issued by the Guest’s financial institution confirming that the transfer has been made.

11.3. An individual room reservation may be guaranteed by providing bank card details and authorizing the charge, or by paying an advance.

11.4. Other payment methods on site: Széchenyi Recreation Card, vouchers issued by the Hotel and/or its contracted partners.

11.5. The Service Provider reserves the right to request a guarantee from the contracting party or the Guest for payment of the value of extra services used by the Guest, i.e. on-site consumption exceeding the ordered Services. Such guarantees may be as follows:
(a) credit card guarantee: depending on the length of stay, a deposit shall be determined and blocked on the credit card until departure,
(b) service fee deposit: the deposit may also be paid in cash upon arrival. Any unused amount shall be refunded upon departure, and the Guest shall not be entitled to charge interest on this amount.

Any payment complaint raised by the cardholder (Guest) must be reported by the Guest in writing immediately after using the Service, but no later than within 3 days. The Service Provider shall decide on the method and amount of any compensation within 15 days of receiving the complaint.

12. Accommodation Guarantee

12.1. If the Service Provider’s Hotel is unable to provide the Services specified in the Contract due to its own fault (e.g. overbooking, temporary operational problems, etc.), the Service Provider shall immediately arrange alternative accommodation for the Guest to the extent possible.

12.2. The Service Provider shall provide or offer the Services specified in the Contract, at the price confirmed therein and for the period stipulated therein – or until the obstacle ceases to exist – at another accommodation facility of the same or higher category.

12.3. If the Service Provider fully fulfils these obligations, or if the Guest has accepted the substitute accommodation offered, the Guest shall have no claim whatsoever against the Service Provider.

13. Rules Concerning Pets

13.1. Pets may only be brought onto the Hotel premises with the Service Provider’s prior express permission. Granting such permission does not exempt the Guest from paying the pet surcharge or complying with the rules applicable to pets.

The Guest shall notify the Service Provider when making the reservation, but no later than 1 day before arrival, that they intend to bring a pet onto the Hotel premises.

The Guest shall keep the pets that have been approved in advance and brought onto the premises under continuous supervision throughout the stay. A pet may only be taken or transported through common areas suitable for accessing the room used by the Guest and may not use any other premises. In particular, but not exclusively, pets are prohibited from entering or being kept in the restaurant, swimming pool or sauna.

A pet surcharge shall be paid for bringing a pet onto the Hotel premises; the exact amount is specified in the pricing table applied by the Service Provider.

13.3. If the Guest brings onto the Hotel premises a pet for which the Service Provider’s prior express permission has not been obtained and the fee payable for the pet has not been settled, the Service Provider shall be entitled to charge the additional costs.

13.2. The Guest shall be fully and objectively liable for all damage caused by the pet brought onto the premises and shall also pay all additional costs arising from the Guest bringing the pet onto the Hotel premises. Such costs include, in particular but not exclusively, the cost of additional cleaning. The exact fees for the services underlying such costs are included in the Service Provider’s pricing. The Guest may discuss or dispute the damage caused by the pet with the Service Provider’s representative before departure. Thereafter, the Service Provider shall be entitled to issue an invoice and submit its claim to the Guest together with the final invoice. By becoming acquainted with and accepting these GTC, the Guest expressly accepts this method of settlement.

14. Rights and Obligations of the Guest

14.1. By concluding the accommodation service contract and paying the applicable fee, the Guest shall acquire the right to use the rented premises in the usual and proper manner, as well as to use in the usual and proper manner the facilities made available to Guests as a matter of customary practice and without special conditions by the accommodation establishment, and to receive the usual service during the opening hours indicated.

14.2. The Guest may submit a complaint regarding the performance of the Services provided by the Service Provider during their stay at the accommodation facility. The representative or agent of the Service Provider shall record the complaint in writing and shall undertake to investigate and remedy the complaint. The Service Provider shall handle any complaints individually. The Guest may submit a written complaint at the following address and contact details:

• Hotel Szieszta / MSF Hotel Management Kft.
• 9400 Sopron, Lővér krt. 37.
• Telephone: +36-99/314 260
• Email: [email protected]

14.3. The Guest’s right to submit a complaint to the Service Provider shall cease after departure from the accommodation facility, without prejudice to the Guest’s right to submit a complaint to the competent authority as provided by law.

14.4. The Guest shall pay the agreed fee by the deadline specified in the confirmation or upon termination of the accommodation service contract.

14.5. If Guests bring food or beverages into the Hotel and consume them in public areas, the Service Provider shall be entitled to charge a reasonable fee determined according to the applicable price list (so-called „corkage fee” in the case of beverages). Food or beverages served or offered by the Service Provider in the Hotel’s catering units may not be taken out by hotel guests.

14.6. Before using unusual electrical devices brought by the Guest onto the Hotel premises, or devices not used for everyday needs or not considered part of customary travel necessities, the Guest must request the Service Provider’s written permission upon arrival. Without such permission, the device specified in this section may not be used.

14.7. Hotel guests’ vehicles may be parked for a fee in our uncovered, barrier-controlled but unattended car park, the applicable fee being specified in the current price list available at the reception and also at https://hotelszieszta.hu/altalanos-informaciok. The Service Provider excludes liability for any damage to vehicles parked in the car park or to objects located in them, including, but not limited to, vehicle break-ins and theft of any item located in the vehicle, theft of the vehicle, or damage caused by natural phenomena.

14.8. The Service Provider shall not be liable for valuables left by the Guest in the rooms.

14.9. Traffic in the car park and underground garage must comply with the provisions of Joint Decree No. 1/1975 (II. 5.) KPM-BM on the rules of road traffic (KRESZ), with the maximum permitted speed of vehicles being 5 km/h. The Guest expressly acknowledges that the Service Provider shall not be liable for damage caused to the Guest’s vehicle on the Hotel premises.

14.10. Littering is prohibited throughout the Hotel premises! The Guest shall place waste in the waste bins located on the Hotel premises and in the rooms. In the event of a serious or repeated breach of this obligation, the Service Provider shall be entitled to instruct the Guest to comply with the obligation and to recover from the Guest any damage or damages caused by the breach, as well as any additional costs.

14.11. It is prohibited to remove or relocate furniture from the room or the building.

14.12. The Guest or any other person may use the equipment and facilities located on the Hotel (complex) premises solely at their own risk and in strict compliance with the mandatory instructions contained in the posted operating/handling instructions. Persons may remain anywhere on the Hotel premises solely at their own risk. The Service Provider shall not be liable for damage resulting from use other than for the intended purpose.

14.13. Guests or other persons may smoke only in designated areas. Pursuant to Act XLII of 1999 on the protection of non-smokers, smoking is prohibited in the enclosed areas of the Hotel (including guest rooms) and in communal areas. The Service Provider has placed signs at the areas prescribed by law calling attention to the obligation to comply with the relevant legislation. The employees and representatives of the Service Provider shall be entitled, in the first instance, to warn Guests who breach this obligation, as well as any other person present on the Hotel premises, to comply with the law and to cease the unlawful conduct. Guests and any person present on the Hotel premises shall comply with the law and any such instruction. If the person instructed fails to comply despite being instructed to do so, the Service Provider shall be entitled to enforce any damage and additional costs incurred in connection therewith against the person in breach. In particular, but not exclusively, the Service Provider shall be entitled to recover any fine, fee or other payment obligation imposed as a result of the breach of this obligation.

If the Guest can be proven to have breached the obligations set out in the above legislation, the Guest shall pay a contractual penalty of HUF 30,000 to the operator of the Hotel. The Hotel operator shall be entitled to charge this amount to the Guest’s room account, and the Guest shall pay it no later than upon departure.

14.14. In the event of fire, persons staying in the Hotel shall immediately notify the reception and, where necessary, take the necessary measures to eliminate the danger.

14.15. Guests jointly using the rooms and common-use equipment and furnishings of the Hotel shall be jointly and severally liable for any damage caused through improper use.

14.16. It is prohibited to bring fireworks or other products intended for similar use onto the Hotel premises or to use them there. An exception shall apply if the Service Provider has given prior written consent after presentation of the necessary official permit. The Service Provider shall bear no liability whatsoever for the possession or use of the items referred to in this section or for any damage or circumstances arising in connection therewith, nor shall the Service Provider be considered in any way to have participated in their use or possession. The provisions of this section shall apply accordingly to the possession or use of devices or objects (… etc.) requiring official or other authorization which are brought onto the Hotel premises.

14.17. All areas of the Hotel and all equipment and facilities located therein, especially but not exclusively the spa and wellness area, must be used for their intended purpose and at one’s own risk, also taking into account the increased risk of slipping in areas near water/swimming pools. The Service Provider shall not be liable for accidents resulting therefrom or from the use of the pool and sauna area (Spa or wellness area).

14.18. The Guest shall ensure the proper supervision of any minor(s) brought onto the Hotel premises who are under their supervision, including, in particular but not exclusively, ensuring that the minor remains in the Hotel only under their supervision. The person exercising supervision or the person who can demonstrably be shown to have brought the minor to the Hotel shall be liable for damage caused by minors. For health reasons, the Hotel’s saunas may not be used by children; supervision of children in this regard shall be the responsibility of the supervising person. The provisions of this paragraph shall apply accordingly to the presence of persons with limited legal capacity or legal capacity and to damage caused by them.

14.19. The Guest shall report to the Service Provider without delay any damage arising during or in connection with their stay and shall provide all necessary data, facts and circumstances at the same time as the report.

14.20. The Service Provider hereby informs persons staying at the Hotel that, for property protection purposes, the Service Provider operates a closed-circuit camera system on the Hotel premises.

15. Liability of the Contracting Party for Damages

The Guest shall be liable for all damage and disadvantage suffered by the Service Provider or a third party due to the fault of the Guest, the Guest’s companion or any other person under their responsibility. The Guest shall be liable to compensate the Service Provider for any damage caused by them. This liability shall also apply if the injured party is legally entitled to claim compensation directly from the Service Provider.

16. Rights and Obligations of the Service Provider

16.1. Performance of the accommodation and other services ordered under the Contract in accordance with the applicable regulations and service standards.

16.2. Investigation of the Guest’s written complaint and taking the steps necessary to handle the problem, with such steps being recorded in writing.

16.3. For the peace and quiet of our Guests, loud noise is prohibited in the indoor areas of the Hotel and on the terraces after 22:00, including disruptive-volume television viewing and music listening in the rooms, as well as loud music in the lobby. Hotel staff shall be responsible for enforcing this rule. An exception shall be made for pre-arranged music and dance programmes.

16.4. If the Guest fails to fulfil the obligation to pay for Services used or ordered under the Contract but not used, for which a contractual penalty is payable, the Service Provider shall have a lien over the Guest’s personal property brought into the Hotel in order to secure its claims.

16.5. The reception/security service providing continuous supervision on the complex premises shall be entitled to check Guests entering and leaving and establish their identity.

16.6. If necessary, the security service shall be entitled to direct traffic within the complex.

17. Liability of the Service Provider for Damages

17.1. The Service Provider shall be liable for damage suffered by the staying Guest due to the loss, damage or destruction of the Guest’s belongings, provided that the Guest has placed them in the safe designated by the Service Provider or handed them over to an employee of the Service Provider whom the Guest could reasonably regard as authorized to receive such belongings.

17.2. The Service Provider shall not be liable for damage caused by an unavoidable reason outside the scope of the Service Provider’s employees and Guests, or caused by the Guest themselves.

17.3. The Service Provider may designate areas on the complex premises which Guests may not enter. The Service Provider shall not be liable for any damage or injury suffered by a Guest in such areas.

17.4. The Service Provider shall only be liable for valuables, securities and cash if it has expressly accepted them for safekeeping, expressly refused to accept them for safekeeping, or if the damage occurred for a reason for which it is liable under the general rules. In such a case, the burden of proof shall lie with the Guest.

17.5. The Service Provider shall also not be liable for damage resulting from improper use.

17.6. The Service Provider shall not be liable for damages even if the use of the Hotel’s wellness facilities or sports facilities is restricted or prohibited during maintenance ordered due to extraordinary circumstances or compliance with health regulations.

17.7. The Service Provider may charge the Guest for the theft of room amenities even after departure.

18. Illness or Death of the Guest

18.1. If the Guest becomes ill during the period of use of the accommodation service and is unable to act on their own behalf, the Service Provider shall offer medical assistance.

18.2. In the event of illness/death of the Guest, the Service Provider may claim reimbursement of costs from the relative, heir or invoice payer of the sick/deceased person, including any medical and procedural costs, the consideration for services used before the death, and any damage caused to equipment or furnishings in connection with the illness/death.

19. Security of Data Processing

19.1. A name and e-mail address must be provided to subscribe to the newsletter on the Service Provider’s website. By subscribing to the Newsletter, the User consents to the processing of the provided data. The Service Provider shall process the data until the data subject requests their deletion.

19.2. Each newsletter contains a direct link enabling unsubscribing, and this is also possible on the website.

19.3. The User shall be responsible for the accuracy of the personal data provided.

19.4. The Service Provider shall protect the data against, in particular, unauthorized access, alteration, transmission, disclosure, deletion or destruction, as well as accidental destruction and damage.

19.5. The Service Provider, together with the server operators, shall ensure the security of the data.

19.6. The personal data provided by the User may only be accessed by employees of the data controller. The data controller shall not transfer personal data to third parties other than those specified.

19.7. Further information on the processing of personal data can be found in the „Privacy Notice” available on the website or may be requested at [email protected]

19.8. The User acknowledges that the Service Provider is obliged by law to disclose personal data to the requesting authority if the statutory conditions are met. The User may not object to the provision of data based on law, an authority decision or a court decision.

20. Confidentiality

20.1. In fulfilling its obligations under the Contract, the Service Provider shall act in accordance with the provisions of the legislation on the protection of personal data and the publicity of data of public interest.

20.2. The Parties agree that, except for mandatory information required by law, data of public interest and data made public in the public interest, all information and data concerning the other Party which they become aware of in connection with this Contract or in the course of its performance, or in connection with any of the foregoing, which the other Party has not yet made public and/or the disclosure of which could have adverse consequences for the other Party or any person associated with it, could result in an adverse assessment thereof, or could harm or jeopardize their financial, economic or market interests, shall be treated as business secrets (hereinafter: Secret), and may only be used for the purpose of performing this Contract and may not be disclosed to unauthorized persons [including, in particular but not exclusively, the press, media, any other news, communication or media organization or person, social media (Facebook, Twitter, Instagram, Tiktok), etc.]. Without the prior written permission of the other Party, the Parties shall not disclose, provide to unauthorized persons or make available to such persons any information qualifying as a Secret.

20.3. The confidentiality obligation of the Parties shall remain in force indefinitely from the last day of the legal relationship in the event of termination of this Contract for any reason.

20.4. In matters not regulated above, the provisions of Act LIV of 2018 on the Protection of Business Secrets shall apply.

21. Force Majeure

23.1. Force majeure means any event, circumstance or case which is unforeseeable, cannot be prevented by the party or parties and prevents the party or parties from fulfilling their rights or obligations under this Contract (hereinafter: Force Majeure). Such circumstances shall include, in particular but not exclusively, the following on the part of the Service Provider:

• natural disasters: earthquakes, fires, epidemics, droughts, frost damage, floods, windstorms, lightning strikes, etc.;
• certain political and social events: such as war, revolution, uprising, sabotage, closure of transport routes (airport);
• certain government measures, epidemiological restrictions, import and export bans, foreign exchange restrictions, embargoes, boycotts and similar measures;
• serious operational failures;
• radical market changes making contractual performance impossible (such as drastic price increases, extraordinary weakening of the currency in which payment is made, etc.).

In the event of Force Majeure, the Service Provider shall notify the other party of the occurrence of the event and the extent to which it affects the performance of the Service provided by it. Otherwise, the Service Provider shall do everything possible to manage the situation that has arisen.

22. Place of Performance and Jurisdiction

22.1. The Service Provider provides its Services at the Hotel premises to persons using them (place of performance).

22.2. The Parties shall primarily attempt to settle any disputes arising from this contractual relationship amicably. If this does not lead to a result within 30 (thirty) days, the Parties agree, depending on the value of the subject matter of the proceedings, to the exclusive jurisdiction of the Sopron District Court or the Győr Regional Court for the resolution of the dispute.

23. Data of Visitors to the Service Provider’s Website

23.1. When visiting the website operated by the Service Provider, neither the user’s IP address nor any other personal data is recorded. Searching is provided freely and anonymously during visits to the website. The Service Provider uses anonymous internet visits exclusively for statistical purposes and for optimizing its online presence; the recorded data do not contain any personal data.

23.2. The Service Provider shall treat all data and facts relating to Users confidentially and shall use them exclusively for its own research and statistical purposes.

23.3. The Service Provider shall not be liable for pages that have already been deleted but have nevertheless been archived through internet search engines. Their removal must be arranged by the operator of the search engine.

24. Newsletter

In the event of subscribing to the newsletter, by voluntarily providing their name and e-mail address, the User consents to MSF Hotel Management Kft. sending electronic mail to them. MSF Hotel Management Kft. ensures that the User may unsubscribe from the newsletter at any time at [email protected]